Job Description

1. Monitor and provide strategy for performance improvement with logged calls, performance metrics, revenue metrics
2. Monitor relationships with existing customers through CRM systems,
3. Inform clients of unforeseen delays or problems.
4. Handle the processing (task) with accuracy and timeliness.
5. Responding to calls/tasks/complaints from customers and give after-sales support when requested.
6. Provide software technical telephone and remote/online support.
7. Good analytical and reporting skills with good communication skills
8. Generate &Analyze the report of the task whether it has been solved within pre define timeframe or not.
9. Manage customer callings whenever it requires
10. Review the task management system by taking feedback from the customer,
11. Reporting to the Support/Sales Manager or Team Leader on daily basis,
12. Responsibility will be variable; it may change as per requirement and performance

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