Job Description
Program/ Location: Quality & Compliance Department/ New Bedford Education/ Licensure: Bachelor’s or Master’s degree in one of the following: Healthcare Administration, Public Health, Business Administration, Nursing/Clinical Healthcare, Regulatory Affairs, or Risk Management
Pay Rate: $66,560-$87,360 (Education & experience dependent)
Status: Full Time
Shift: Monday-Friday 8am-4:30pm
Travel required & includes mileage reimbursement
About Us High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.
Director Of Compliance Requirements - Bachelor’s or Master’s degree in one of the following: Healthcare Administration, Public Health, Business Administration, Nursing/Clinical Healthcare, Regulatory Affairs, or Risk Management.
- 2-5 years in compliance, quality, or regulatory roles, preferably in healthcare, behavioral or substance use disorder fields
- Experience leading audits, investigations, and risk management initiatives
- Knowledge of federal, state, and local regulations (105CMR, HIPAA, 42cfr etc.)
- Strong leadership, management, and interpersonal skills
- Excellent analytical, problem-solving, and decision-making abilities
- Experience with compliance tracking systems and reporting tools (e.g., Tableau, Power BI, EHR platforms) preferred
- Proficiency in Microsoft suite products required
- Ability to develop and implement policies, procedures, and training programs
- High ethical standards and integrity
Director Of Compliance Responsibilities - Complaints/Grievances Management: Oversee the intake, investigation, resolution, and tracking of complaints and grievances; Ensure timely reporting and follow-up according to regulatory standards
- Investigations: Lead internal investigations related to compliance, safety, patient rights and regulatory concerns; Maintain accurate documentation and reporting of investigation outcomes; Work with the Human Resources Department, legal counsel, and regulatory bodies on outcomes and corrective actions, when necessary
- Licensing/Contracting Support: Provide support for licensing, contracting, and audit preparation in accordance with regulatory/accreditation requirements (e.g., BSAS, HCQ, and Joint Commission); Collaborate with relevant programs and departments to ensure ongoing compliance and readiness
- MOU/QSOA/Contract Management: Oversee MOUs, QSOAs, and contracts; Ensure all agreements are current, tracked, and compliant with organizational standards.
- Compliance Email Review & Triage: Review and triage incoming compliance-related emails, including key personnel changes, required notifications, and incident reports. Coordinate with internal teams to ensure timely response and follow-up.
- Risk Assessments: Facilitate systematic reviews of programs to evaluate compliance with safety regulations and internal policies; identify potential hazards, assesses risk management practices, and provide recommendations to improve workplace safety and prevent incidents.
- Compliance Audits: Conduct compliance audits to assess adherence to regulatory requirements, internal policies, and contractual obligations, identifying gaps and recommending corrective actions.
- Compliance Management Platform Monitoring: Support the ongoing development, maintenance, and optimization of the compliance management platform to enhance tracking, reporting, and overall compliance efficiency.
- Corporate Compliance Plan Oversight: Ensure programs and staff maintain adherence to the organization’s Corporate Compliance Plan through monitoring, guidance, and corrective action as needed.
- Records Management and Reporting: Maintain accurate and organized compliance records; Generate regular and ad hoc reports to provide leadership with actionable insights into compliance trends, risk areas, and program performance.
- Compliance Reporting: Prepare, review, and maintain accurate compliance reports, summarizing key findings, trends, and corrective actions to inform leadership and support regulatory requirements.
- Additional Duties; relative to the compliance role as assigned by the Chief Quality & Compliance Officer / Chief Executive Officer
Benefits - Medical Insurance
- Dental Insurance
- Vision Insurance
- Long & short term disability
- Discounted auto/home and renters insurance
- 403b - Retirement
- FSA & DCA
- PFML
- Employee Assistance Program
- Bonuses & Referral
- Free & Discounted Courses to become a Licensed Counselor or Recovery Coach
- Company Paid CEU Trainings w/ Education Days to Complete CEU's
- Free meals at Select Programs (when available)
- Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)
Job Tags
Full time, Contract work, Temporary work, Local area, Monday to Friday, Shift work,