Job Description

Job Description and Duties

Step into the future of IT with the Department of Developmental Services. We are implementing next-generation solutions and seeking innovative, driven teammates to make it happen. Join a forward-thinking IT organization where your skills and ideas help shape the future of technology and your career.

The Information Technology Specialist I (ITS I) provides  technical expertise and support across a wide range of IT functions. Under general direction, the incumbent serves as a technical resource for the planning, implementation, administration, and maintenance and support of systems and services. In addition, each position requires expertise in either Networks, Security, Service Desk Support, ServiceNow Administration, or Advanced Acquisitions Processes. This role involves collaborating with internal teams, external partners, and vendors to deliver secure, efficient, and effective technology solutions.

We are hiring for multiple positions within the following areas: Technical Services: Azure Administration, Technical Business Management: ServiceNow Administrator, Technical Business Management: GenAI Specialist, Technical Business Management: Service Desk Specialist, Security: RC Compliance and Assessment Specialist 

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

This job advertisement is a pool hire for multiple Information Technology Specialist (ITS) I positions. Please answer the Statement of Qualifications (SOQ) based on the ITS I function that matches your knowledge, education, and experience. You will be considered for all SOQ responses submitted. Answer the following questions (no more than 2 pages per set of questions, single-spaced, 12 pt. Arial font).

TECHNICAL SERVICES: IT Specialist I – Azure Administration

1. Explain the experience you have working with Azure, include length of time, your role, and the type of projects or efforts you’ve been involved with.

2. Explain how you are going about making sure you stay up to date on new Azure services and changes to existing services.

3. What are your strongest technical skills?

4. What Azure training have you done and/or do?

5. What Azure certifications do you have?

TECHNICAL BUSINESS MANGEMENT: IT Specialist I – ServiceNow Administrator

1. Describe your experience and knowledge with ServiceNow and/or any other enterprise service management platform. Provide a specific example of how you have used ServiceNow or any other enterprise service management platform.

2. Describe your experience analyzing business requirements and designing solutions within ServiceNow or a similar service management platform. Include specific examples where you gathered technical specifications, translated them into system designs and ensured alignment with organizational needs.

3. Give an example of when you have worked on an IT project that involved implementing or enhancing a business process within ServiceNow or a similar platform. What was your role in the project, how did you collaborate with stakeholders and what was the outcome?

TECHNICAL BUSINESS MANGEMENT: IT Specialist I – GenAI Specialist

1. Describe how your experience, knowledge, and skills would make you the most desirable candidate for a GenAI Specialist that will be involved in the acquisition process.

2. Explain your ability to research emerging technologies, trends and risks related to GenAI. Give an example of how you have developed or recommended a product for the use of new or emerging technologies.

3. Discuss your experience participating in a procurement or acquisition of IT software. How did you gather requirements, conduct market research, or assist with the procurement or acquisition process to ensure solutions met business and technical needs and followed appropriate procurement guidelines.

TECHNICAL BUSINESS MANGEMENT: IT Specialist I – Service Desk Specialist

1. Describe how your experience, knowledge, and skills would make you the most desirable candidate for an IT Service Desk support position. Explain in detail your experience working at an IT Service Desk while maintaining a high level of customer service.

2. Provide examples of how you have supported telecommunication technologies such as VOIP phones, cellular devices, and video conferencing systems.

3. Describe a time when you worked as part of an IT Service Desk support team to resolve a complex technical issue involving other team members. How did you communicate with the team members, escalate problems when needed and document resolutions?

SECURITY: IT Specialist I – RC Compliance and Assessment Specialist

1. Describe how your current experience has prepared you for this position.

2. Provide an example of previous accomplishments where you worked with your colleagues to achieve a significant goal for the business, what was your role, and what was the impact to the business.

3. What value do you expect to be brought to this position for both your teammates and the individuals we serve.

Candidates who fail to respond to the SOQ questions as directed will be disqualified from the interview process.

• Cover Letters, Resumes, Statement of Qualifications, etc. DO NOT replace the required Examination/Employment Application STD. 678.

• For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants MUST include all employment history on the Employment Application (STD 678), including detailed job descriptions/duties, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may be disqualified and/or will experience delayed processing times and your eligibility for this position may be impacted.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/19/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Developmental Services - Headquarters

N/A

Attn: Bryce Miller

Cert Unit

1215 O Street, MS 10-40

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Developmental Services - Headquarters

N/A

Bryce Miller

Cert Unit

1215 O Street, MS 10-40

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  See "Special Requirements" section above for SOQ details

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below:

Benefit information can be found on the website and the website.

Additional Information

Electronic application submission is highly encouraged.

Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.

All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at:  .

If you have not taken the Information Technology Specialist I exam/assessment you may find the exam for this classification at the link below. You must take and pass the exam/assessment to obtain eligibility for hire. Click HERE to gain list eligibility.

Job Tags

Permanent employment, Full time,

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